Terms and conditions
General conditions The English version of general conditions is binding Once we receive your initial deposit of 100 € your reservation is confirmed. The entire course fees should be paid before or on the first day of school. Payment for accommodation must be paid in cash. All bank fees related to money transfers must be paid by the applicant. Any payment already received will be refunded less the Euro 75 handling fee and the Euro 30 enrolment fee if cancellation is notified 20 or more days before the beginning of the Spanish course. For cancellations notified less than 20 days prior to the first course we will refund neither the initial deposit nor the enrolment fee. Any other payment already received will be refunded. For cancellations 2 working days prior to the first course we cannot refund any money. Should the student not be able to attend the class he signed up for due to unusual personal circumstances, such as illness or accident, he should let us know in writing by certified letter, including the reason for the absence together with a physician letter or an admission slip from the hospital. Please note that this only applies if the person affected is the student, not family members. Any payment already received will be refunded less a Euro 75 handling fee and the Euro 30 enrolment fee. Cancellation of any of the booked packages upon arrival will carry a 30 % cancellation fee of the full price of the chosen activity. Fees for Spanish classes and accommodation will be charged in this case according to the official price list (without the discount for packages). All students pick their own starting date and the duration of their stay. The dates are binding as soon as the student starts the language course. There is no refund for parts of the programme waived due to illness, early departure, delayed arrival or other reasons. Lost days cannot be compensated at a later time. Voluntarily dropped courses are not transferable to third parties or family members. If classes cannot take place due to circumstances beyond our control or force majeure there will be no refund or compensation at a later date. We do not grant price reductions for students who voluntarily enter the programme during the week. Public holidays can not be deducted from the Spanish course fee nor can Spanish classes be made up at a later time with the exception of private classes. Change in booking Changing from a group course to private lessons is only possible in special cases and is decided by the teachers and the school. For each change in booking we charge a fee of Euro 15. This fee must also be paid if the initial payment has not been effected yet. Arrival and Departure Transportation is at one's own risk. This also includes the transfers which are arranged by the school. The prices for all inclusive packages are only valid if bookings are made prior to arrival. Students who have not booked before and would like to join any of the activity packages can obtain the current prices through YOSOY. All pre-booked packages must be paid for in full before the courses start. If payment is not made in advance, the student cannot profit from the special package price. Students who voluntarily do not assist or drop a booked activity programme cannot claim the money back. If a student waives the booked activity programme, the lost hours can not be recovered another day. If the instructors of any of the activities consider the conditions suitable for the activities, all enrolled students should participate. Transportation is not included in the package prices. Accident insurance is responsibility to each participant. |